Case Study: Miller Solutions achieves fewer support calls and stronger malware protection with ESET

Partnering with ESET Protects Customers Against Malware

Miller Solutions, a Chesterfield-based IT services and managed support provider, was experiencing an above-average number of helpdesk calls tied to its anti-malware managed service — false positives, infections, unbootable workstations and slow performance — and lacked centralised management from its previous provider AVG. Seeking a replacement, Miller Solutions evaluated vendors and selected ESET, choosing ESET’s anti‑malware offering (including ESET NOD32 Antivirus) for its low footprint, fast installation and centralised management.

ESET deployed a small-footprint, fast-install anti‑malware solution with centralised management plus UK-based support and instructor-led training, which integrated with Miller Solutions’ management tools. As a result, ESET delivered dramatically fewer support calls and incidents, reduced maintenance overheads and improved update handling without reboots, while enabling closer collaboration through ESET’s partner programme.

Miller Solutions