Case Study: Gardners Books (UK book wholesaler) achieves hassle-free, secure two-factor authentication with ESET Secure Authentication

ESET is a Wholesale Success at Gardners Books

Gardners Books, a leading UK wholesaler of books and media, needed a reliable, easy-to-use two‑factor authentication system for staff after finding their previous RSA EMS Secure ID solution overly complex and hampered by unreliable SMS OTP delivery. They turned to ESET and evaluated ESET Secure Authentication to meet requirements for a single‑server install, Active Directory integration, and a smartphone app to simplify daily use.

ESET implemented ESET Secure Authentication — a mobile‑based 2FA solution with one‑tap app tokens, push authentication, and out‑of‑the‑box AD integration that worked seamlessly with Gardners’ existing OpenVPN. The result was faster, simpler deployment and administration, a sharp reduction in SMS OTP dependence for the sales team, and improved day‑to‑day usability and security — delivering the ease of management and reliable remote access Gardners required.

Gardners Books

Tom Wright

I.T. Service Officer