Case Study: City of Thorold eliminates paper and improves internal communications with eScribe Software

City of Thorold Eliminates Paper and Improves Internal Communications with eSCRIBE

The City of Thorold, a 19,000‑resident municipality in Ontario, faced heavy printing and distribution costs and inefficient paper-based meetings (250–300 page agenda packages for dozens of meetings a year) and had no internal IT support to manage a digital solution. To go paperless and improve efficiency, the City selected eScribe Software’s meeting and agenda management platform (including Report Manager and the iPad app) after evaluating alternatives.

eScribe Software delivered hands-on training, remote implementation and extended technical support, enabling Thorold to run paperless meetings with councillors using the eScribe iPad app, automate report approvals and task assignments, maintain version control and searchable bylaws, and replace Excel tracking. The outcome: paperless meetings, faster research and forecasting, improved internal communications, and measurable time savings (e.g., eliminating spreadsheet task tracking saves several hours per month), with staff praising eScribe’s support and ease of change.

City of Thorold

Donna Delvecchio

City Clerk