Case Study: Go Punta Cana achieves a contactless, streamlined guest journey and reduced staffing needs with Escapia

How Wishbox and Escapia Help Create a Contactless Guest Journey

Escapia partnered with guest experience platform Wishbox to help Go Punta Cana, a vacation rental operator with 72+ properties, respond to COVID‑19–driven guest expectations for contactless service. Go Punta Cana needed a fast, reliable way to digitize check‑in, document collection and guest communication without compromising security or their brand experience.

By integrating Wishbox with Escapia (and V12.NET), Go Punta Cana launched a full digital guest journey—online check‑in, web‑based guest app, e‑signatures, document uploads, scheduled messaging, upsells and automated check‑out—while syncing reservation data back to Escapia. The result: smoother operations, fewer on‑site staff, seamless release of property details and consistently praised pre‑ and post‑stay communication from guests.

Go Punta Cana

Scott Medina

Founder