Case Study: River Ridge Rentals achieves automated guest communication and streamlined property care with Escapia

How Breezeway and Escapia Automate Guest Communication & Service Delivery

River Ridge Rentals, a full‑service luxury vacation rental manager in Breckenridge, Copper Mountain and Keystone, struggled with manual property care and guest communication. Teams relied on iCal, paper checklists and spreadsheets to schedule cleans, inspections and outreach, creating labor-intensive processes, frequent errors and a decline in the guest experience.

By syncing Escapia with Breezeway, River Ridge automated scheduling, customized property tasks and centralized guest data, then moved to SMS workflows for pre‑arrival, in‑stay and post‑departure messaging. The changes saved about five days of manual work per month, increased Google Reviews from 6 to 75 (boosting direct bookings), generated owner interest, and enabled real‑time issue resolution and greater owner confidence.

River Ridge Rentals

Ashley Kubiszyn

Chief Executive Officer