Case Study: Skytel achieves a unified, secure customer journey with erxes

Refocusing the Customer Journey with erxes

Skytel, a leading Mongolian mobile operator founded in 1999 that serves hundreds of thousands of customers, faced strict data‑security and regulatory constraints that prevented use of typical SaaS CRM solutions. The company struggled with multiple disparate tools, inaccurate databases, and complex integrations, so it sought a customer‑centric, self‑hosted platform and partnered with Erxes.

Skytel deployed Erxes’ open‑source, self‑hosted growth marketing platform on‑premises to unify customer support, marketing, and sales while keeping full control of source code, APIs, and data. Erxes delivered rapid implementation—installed and deployed in under an hour—with company‑wide adoption, centralized data management, and a noticeably elevated customer journey while simplifying compliance and integrations.

Skytel