Case Study: Erkhet achieves 2x customers served in less than half the time with erxes

How this SaaS company uses erxes to help twice as many customers

Erkhet, a Mongolia-based accounting SaaS with eight employees serving over 1,000 businesses, was overwhelmed by customer support: more than half the team were support staff handling inquiries across many social channels with no centralized system. In 2019 they adopted Erxes’ customer support platform (Team Inbox, Response Templates and social integrations) to centralize, analyze, and streamline all client communications.

By using Erxes to consolidate channels, deploy response templates, and convert messages into tickets or deals, Erkhet doubled the number of customers they help in less than half the time, cut reported problems by 23% within a year, and now resolve 100% of issues within 24 hours. Erxes also enabled Erkhet to shrink dedicated support staff from five to two, freeing the team to focus on product development and proactive improvements.

Erkhet