Case Study: Ultra Mobile achieves 22% service-quality improvement and data-driven growth with erwin Data Intelligence

Ultra Mobile - Customer Case Study

Ultra Mobile, a fast-growing nationwide prepaid mobile carrier, was struggling to answer basic business questions as exploding data volumes and inconsistent metric definitions across Confluence, Google Docs, Jira and other systems strained its BI team. The company needed a data governance platform to harvest metadata, unify definitions and reduce risk from unmanaged changes; erwin (erwin Data Intelligence by Quest) was selected as part of that effort to help transform Ultra Mobile into a data-driven organization within a five-month timeframe.

Ultra Mobile implemented a new BI architecture using Denodo for data virtualization and the erwin Data Intelligence Suite (including erwin Smart Data Connectors) for company-wide governance, cataloging, a business glossary and searchable metadata. With erwin and Denodo the company moved from siloed spreadsheets to a governed, process-driven view in four months, gaining traceable data lineage and self-service discovery for terabytes of data; service quality improved by 22% in some international geographies, quality issues are detected and corrected proactively to avert churn, and Ultra Mobile now demonstrates clear business value from its data.

Ultra Mobile

Mike Burkes

VP of Enterprise Information Management,