Case Study: Hydro Ottawa achieves greater efficiency and lower maintenance costs with ERP-One managed services

Hydro Ottawa reduces downtime by 10% with ERP-One

Hydro Ottawa, a Canadian energy provider, faced operational inefficiencies and challenges stemming from a previous Microsoft migration handled by another vendor. The company engaged vendor ERP-One for a four-year Application Managed Services (AMS) contract to provide a new support model for their JD Edwards EnterpriseOne system.

ERP-One performed a full system cleanup and overhaul to remove the inefficiencies. Their solution included implementing improvements in the application design and establishing mechanisms for knowledge transfer, such as a shared ticketing system and regular review meetings. As a result, ERP-One helped Hydro Ottawa achieve a 33% cost saving, a 10% reduction in downtime, an increase in operational efficiency, and a reduction in maintenance costs.

Hydro Ottawa