Case Study: TeleWare achieves secure, FCA-compliant group chat for financial services with Erlang Solutions' MongooseIM

Teleware modernises secure group chat with Erlang Solutions on 3 AWS VMs

Teleware, a UK-based provider of cloud software for compliant communications, was challenged by one of the UK's largest financial services groups to add a highly secure instant messaging and group chat feature to its Re:Call application. To meet the strict regulatory requirements of their banking client, Teleware engaged Erlang Solutions to find a suitable technology and selected their MongooseIM real-time messaging platform.

Erlang Solutions implemented MongooseIM, which integrated seamlessly into TeleWare's existing application and met their core requirements with minimal development. The solution provided secure group chat, ensured compliance with FCA regulations, and proved resilient against usage spikes. The successful integration allowed TeleWare to rapidly deliver the new features, resulting in positive feedback from their client based on the end-user experience.

Teleware