Case Study: TPG Telecom improves service experience with Ericsson Expert Analytics

TPG Telecom: improves service experience

The Australian telecommunications provider TPG Telecom sought to evolve from traditional network troubleshooting to a more automated and intelligent approach. Their challenge was to quickly detect and resolve performance issues on their 4G, 5G, and IoT networks to ensure an optimal service experience for their subscribers. To meet this goal, they partnered with vendor Ericsson to implement the Ericsson Expert Analytics solution.

Ericsson provided its Expert Analytics software, a cloud-native and AI-powered solution that uses smart data collection and embedded intelligence to predict and prioritize network issues in real-time. This implementation gave TPG Telecom an in-depth, end-to-end view of individual subscriber experiences, enabling faster reactions to problems. The solution delivered significant cost savings, with Ericsson reporting typical OPEX reductions of 50-70% and CAPEX savings of 55-80%, while also providing greater network visibility at a lower cost.

TPG Telecom