Case Study: Telkomsel reduces critical network incidents by 70% with Ericsson Preemptive Support Service

Telkomsel, Indonesia; Reducing critical network incidents with 70%

Telkomsel, Indonesia, partnered with Ericsson to address rapidly growing mobile broadband traffic, rising subscriber expectations, and increasing network and operational complexity. To stay the number one service provider in Indonesia, Telkomsel needed to shift from reactive network management to a more preventive approach, using Ericsson’s Preemptive Support Service.

Ericsson implemented early incident detection and prevention, supported by collaboration between Telkomsel and Ericsson operations teams and Ericsson’s global expertise. The result was a 70% reduction in critical network incidents, a 25% reduction in Fault Management workload, lower OPEX, and a clear transformation from reactive to proactive operations within six months.

Telkomsel

Paulus Djatmiko

VP Network Operations Management