Case Study: Telecel Faso reduces network incidents with Ericsson Proactive Support

Telecel Faso provides reliable services to its consumers at an affordable price

Telecel Faso, the third-largest mobile operator in Burkina Faso, needed to deliver reliable 2G service at affordable prices while operating in a challenging market with low mobile penetration, low GDP per capita, and tight cost pressures. To improve network quality and user experience, the company partnered with Ericsson and adopted Proactive Support and Software Update Management.

Ericsson implemented Proactive Support to detect and prevent incidents before they affected the network, while also helping Telecel Faso strengthen O&M competence and prioritize maintenance more effectively. The result was a 33% reduction in critical network incidents, lower downtime and O&M costs, improved network availability, and better service quality that helped attract new users and support revenue growth.

Telecel Faso

Arouna Tinta

Chief Technical Officer