Case Study: Orange Réunion Mayotte improves customer control and speeds up service launches with Ericsson Charging System

Orange Réunion Mayotte modernizes real-time data charging and policy control to offer an improved customer experience

Orange Réunion Mayotte, a subsidiary of Orange in Réunion, faced intense competition in a limited market and needed to improve the customer experience, increase market share, and give subscribers greater control over spending. Ericsson was selected to support this challenge with its Charging System, Mobile Broadband Charging, and Ericsson Customer Management System (ECMS).

Ericsson implemented a real-time charging and policy control solution that let Orange Réunion Mayotte automate account management, launch targeted data offers faster, and provide customers with spending alerts and more personalized services. The result was quicker time-to-market for new services, greater flexibility for customers, and a 40% reduction in maintenance costs, helping Orange Réunion Mayotte strengthen loyalty and improve its competitive position.

Orange Cyberdefense

Jérôme Tavernier

CIO