Case Study: Chunghwa Telecom boosts network capacity by 14% with Ericsson Site Digital Twin, ENI and GenAI

Ericsson contributes to Chunghwa Telecom’s network transformation agenda in Taiwan

Chunghwa Telecom partnered with Ericsson to prepare its network for the Taipei 101 New Year’s Eve event, where around 300,000 people gather in a dense 1.5 square kilometer area. The challenge was to maintain seamless coverage and sufficient capacity across 4G and 5G networks during a period of extreme traffic spikes.

Ericsson implemented Ericsson Site Digital Twin (ESDT), Ericsson Network Intelligence (ENI), and Generative AI to optimize planning and event support. The solution helped Chunghwa Telecom increase network capacity by 14%, while DL traffic rose from 6.99 TB to 18.43 TB and peak RRC users grew from 5,808 to 100,420, enabling better performance, automation-driven savings, and a stronger user experience.

Chunghwa Telecom

R. C. Hsu

Managing Director of Network Operations and Management