Case Study: Celcom Malaysia Berhad achieves better network performance and lower OPEX with Ericsson Spare Parts Management Service

Celcom Malaysia Berhad, extends long-term Spare Parts Management Service contract

Celcom Malaysia Berhad, one of Malaysia’s top 2G and 3G mobile operators, needed to maintain strong network quality and control maintenance OPEX as the market grew and subscriber demands increased. To support its long-term partnership with Ericsson, the company expanded its Spare Parts Management Service (SPMS) agreement to ensure reliable spare parts availability and reduce the burden of managing inventory in-house.

Ericsson provided a three-year Spare Parts Management Service contract, with an option to extend for two more years, covering GSM core and radio, 3G core, transmission, and Softswitch ISC. The solution delivered better service lead times, enhanced network management, lower spare parts investment and operational costs, and more predictable hardware support expenses. Ericsson also met its 95% performance promise on average throughout the year, helping Celcom focus on subscribers and adopt new services faster.

Celcom Malaysia Berhad

Noor Kamarul Anuar Nuruddin

CTO