Case Study: Digital Nasional Berhad achieves intent-based 5G operations with Ericsson Operations Engine

Case: Data-driven to intent-based operations

Digital Nasional Berhad (DNB), a Malaysian startup, faced the immense challenge of building and managing the world's first multi-operator core network to provide 5G connectivity for six different telecom service providers. As a new company, DNB had to build its operations from the ground up while ensuring it met the complex and often conflicting SLA requirements of each provider without compromising on network availability or integrity. To manage this, they turned to vendor Ericsson and its Ericsson Operations Engine service.

Ericsson implemented its Operations Engine, which uses closed-loop AI-based automation and data-driven processes to automate network management. This solution significantly increased network uptime to over 99.8% and reduced the alarm rate by 500%. Customer complaint resolution time fell by 90%, and 95% of trouble tickets were created automatically. The success of this data-driven approach allowed DNB to trial intent-based operations, which unlocked greater profitability and a pathway to offering new, differentiated services.

Digital Nasional Berhad