Case Study: Western Financial Group achieves scalable, cost-effective remote access for 600 brokers with Ericom Software's PowerTerm WebConnect

Western Financial Group - Customer Case Study

Western Financial Group, a leading insurance, financial and banking services provider in Western Canada serving more than 400,000 customers, needed reliable remote access to its core insurance application (Applied Systems Inc. TAM) for 600 insurance brokers across 80 remote offices. To replace an expensive Citrix deployment and to gain better load balancing, session control and secure external connectivity, Western Financial Group selected Ericom Software and its PowerTerm WebConnect server-based computing solution.

Ericom Software deployed PowerTerm WebConnect, providing quick, half‑day initial installation, centralized administration, dependable load balancing, automatic session reconnection and secure remote access. The solution enabled 600 brokers to access applications with minimal training (2–3 minutes), reduced IT overhead and server overloads, proved more cost‑effective than Citrix, and positioned Western Financial Group to scale as it plans to double its insurance business.

Western Financial Group

Doug Bennett

Networking & Technology IT Manager