Case Study: The Royal Wolverhampton Hospitals NHS Trust achieves reliable 24x7 secure access to patient records with Ericom Software's PowerTerm WebConnect

The Royal Wolverhampton Hospitals NHS Trust - Customer Case Study

The Royal Wolverhampton Hospitals NHS Trust needed to modernise access to patient records so hospital staff could reliably and securely read and update clinical data 24x7 across sites. The Trust engaged Ericom Software and evaluated its PowerTerm WebConnect product to replace a problematic legacy solution while meeting tight security, confidentiality and scalability requirements for roughly 300 users.

Ericom Software deployed PowerTerm WebConnect to web‑enable the Trust’s UNIX-hosted applications, providing a server‑based solution (Java/ActiveX/OCX clients) that simplified configuration and deployed quickly after a six‑month trial. The implementation delivered automatic reconnection and failover, higher uptime, lighter IT support workload and fewer desktop support visits; the Trust reported rapid rollout and eight months with no technical or software difficulties, improving mission‑critical access for clinical teams.

The Royal Wolverhampton Hospitals NHS Trust

Phil Morgan

Network & IT Services Manager