Case Study: Union Investment achieves scalable user-centricity with Ergosign’s Research Ops solution

Union Investment anchors user-centric research with Ergosign and manages €525.8 billion in assets

Union Investment, a major German asset manager, faced the challenge of moving beyond isolated UX research insights to establish sustainable, organization-wide user-centricity. They partnered with Ergosign GmbH to build a strategic UX research infrastructure that could make user knowledge continuously usable across different teams.

Ergosign implemented a comprehensive system to lower barriers and increase efficiency in UX research. The solution included a physical User Test Studio, a centralized UX Portal for methods and templates, and a cross-functional research repository. This infrastructure provided Union Investment with the tools for evidence-based decision-making, leading to better product and process decisions based on validated user data instead of assumptions.

Union Investment