Case Study: Toll Collect achieves optimal usability with Ergosign's responsive UX design

Toll Collect streamlines truck toll UX across 4 devices with Ergosign

Ergosign GmbH partnered with Toll Collect, the operator of Germany's satellite-supported truck toll system, to optimize the UX design for their responsive web application and toll terminals. The challenge was to create a system for a highly heterogeneous user group, including international drivers and dispatchers with varying language and computer skills, all while accounting for the significant time pressure they face during the toll process.

The solution implemented by Ergosign involved a complete user-centered design process, resulting in a step-by-step guided interface with easy-to-understand metaphors and a clear visual language. They created an interactive style guide and validated the design through usability tests. Ergosign delivered a responsive application that simplified booking and cancellation processes, leading to improved usability and a product specifically tailored to the client's target group.

Toll Collect