Case Study: eDEM-CONNECT improves dementia home care support with Ergosign GmbH

eDEM-CONNECT builds a digital home care platform in a 3-year project with Ergosign GmbH

The customer, eDEM-CONNECT, a digital platform for home care, faced the challenge of creating a supportive digital application for caregivers of people with dementia. The emotionally charged subject and user skepticism, particularly towards using a chatbot, were key hurdles. Ergosign GmbH was brought in to provide UX design, prototyping, and inclusive design services to address these challenges.

Ergosign implemented a collaborative UX design approach, consistently involving potential users and project partners in iterative workshops to develop an MVP. The solution was an inclusive website featuring a 24/7 chatbot, a local support service search, and a knowledge portal, all designed with high contrast and warm visuals for its older audience. The project, funded by the Federal Ministry of Education and Research, successfully created a digital platform to assist caregivers in their routines.

eDEM-CONNECT (Digital Platform for Home Care)