Case Study: CARIAD simplifies electromobility with Ergosign's digital assistant

CARIAD validates its e-mobility assistant with 16-user usability testing and Ergosign

CARIAD, the software company of the Volkswagen Group, sought to make electromobility more accessible by developing a solution that would support and inform potential and current e-car users throughout their entire journey, from purchase to daily use. To address this challenge, they partnered with vendor Ergosign GmbH for a comprehensive service package including concept development, UX design, and development.

Ergosign developed a personalized, intelligent digital assistant app that proactively provides users with relevant information and support tailored to their specific phase of e-mobility use. The solution, which included a prototype tested with 16 users, offers personalized tips, evaluates driving data, and features a neutral design adaptable across Volkswagen Group brands. This support concept from Ergosign facilitates a smoother entry into electromobility by informing users at all critical touchpoints.

CARIAD