Case Study: Canton of Graubünden optimizes digital public services with Ergosign’s service design

Canton of Graubünden sharpens digital services with Ergosign for 205,000 residents

The Canton of Graubünden faced a challenge with its digital administrative services, which were fragmented across several separate systems. This lack of integration created a complex and non-transparent experience for citizens. Ergosign GmbH was commissioned to analyze this interplay from the user perspective and derive optimization potential for the ePortal.

Ergosign implemented a solution using service design, UX research, and workshops to create a service blueprint. This blueprint linked the citizen's journey with the system architecture and internal processes, providing a strategic foundation for decision-making. The result was a set of concrete, prioritized recommendations to optimize the ePortal, which established new internal competencies and provided a reusable methodological basis for the canton's future digital projects.

Canton of Graubünden