Case Study: Wave Plastic Surgery & Aesthetic Laser Center achieves more patient appointments with eRelevance

Wave Plastic Surgery & Aesthetic Laser Center - Customer Case Study

Wave Plastic Surgery & Aesthetic Laser Center, a Los Angeles-area plastic surgery and medical spa with four locations, wanted to generate more business from existing patients without adding expensive staff. The practice partnered with eRelevance and its technology-enabled marketing automation service to better engage its patient relationships and expand awareness of its full range of services beyond one-time treatments like Botox.

eRelevance created and managed segmented, multi-channel campaigns using email, text, push notifications, Facebook ads, landing pages, and app-based messaging. The fully managed service included custom content, tracking, and lead attribution, and it delivered measurable results: new appointment requests exceeded expectations, and eRelevance generated more than 275 leads in a six-month period.

Wave Plastic Surgery & Aesthetic Laser Center

Fiona Chan

Director of Digital Marketing