Case Study: WTW achieves consistent candidate feedback with eRecruiter

WTW ensures feedback for 80 annual hires with eRecruiter

WTW, a leading financial advisory firm in Poland, faced a significant recruitment challenge. With only one recruiter handling hiring for its three companies and approximately 80 roles annually, providing timely feedback to every candidate was nearly impossible. This lack of communication was damaging the candidate experience and the employer brand. To address this, they turned to the vendor eRecruiter and its recruitment platform.

The solution implemented with eRecruiter centered on a new principle: no candidate is left without a decision. The platform automated initial rejections using templates, freeing up the recruiter to provide personalized feedback via phone to more advanced candidates. It also streamlined the process by centralizing all applications and engaging hiring managers as partners through the system. The results were profound; candidates were surprised and grateful for the feedback, often reapplying for new roles. This approach, powered by eRecruiter, allowed a single recruiter to successfully manage all hiring while significantly improving the candidate experience.

WTW