Case Study: TCC Hospitality Resources achieves streamlined employee operations and improved customer engagement with Equinix

TCC Hospitality Resources - Customer Case Study

TCC Hospitality Resources (TCCHR), a major manpower services provider in the hospitality sector, struggled with high staff turnover and the operational complexity of managing a database of more than 67,000 candidates. Manual processes—paper attendance lists, mass texting and calling, and slow back‑end payroll updates—made recruitment, deployment and accountability slow, error‑prone and costly, while the company needed greater scalability and mobile access to improve customer responsiveness.

TCCHR moved its .NET Job Management System and mobile apps to Readyspace Cloud Infrastructure hosted in Equinix IBX data centers, gaining high availability, MTCS Tier 1 security and on‑demand scalability. The solution cut text messages by over 50% (from 67,000+ to ~30,000), sped attendance to seconds with NFC scanning, automated backend uploads, improved data security and transparency for customers, and freed IT to focus on new features—delivering measurable cost savings, better engagement and faster, more agile operations.

TCC Hospitality Resources