Case Study: InterContinental Hotels Group achieves agile global service delivery with Equinix hybrid multicloud networking

IHG meets customers at the edge to redefine the global travel experience

InterContinental Hotels Group (IHG) needed a more agile hybrid multicloud network to support its virtualization and automation efforts, move data and applications closer to customers, and power the IHG One Rewards mobile app across a global hotel footprint. With guests and properties spread worldwide, IHG needed better performance hubs and simpler connectivity to support innovative, in-region digital services.

Equinix implemented globally interconnected infrastructure across five regions using Network Edge, Equinix Fabric, and private connectivity to link IHG’s on-premises systems, clouds, colocation, and SaaS applications. The result was faster, more secure global deployment, reduced network complexity, and lower latency. Within a year of launching the app on the new platform, IHG enrolled over 115 million customers, while gaining the flexibility to add partners and scale services without rebuilding the network.

InterContinental Hotels Group

Eric Norman

Head of Infrastructure, Architecture, Innovation