Case Study: Contact Solutions, Inc. achieves rapid global deployment and data-sovereignty compliance with Equinix

How Contact Solutions Gained a Model for Global Cloud Deployment

Contact Solutions, a Verint company, delivers cloud-based voice and mobile customer‑care solutions and sought to expand its My:Time digital platform beyond the U.S. into international markets. The company needed a hybrid cloud approach that would enable rapid deployment, meet data‑sovereignty requirements, and match the high‑availability and monitoring standards of its existing private cloud, so it engaged expert partners to design and validate the architecture.

Equinix Professional Services ran a collaborative proof‑of‑concept in Europe using Platform Equinix and AWS (VPC, VPN, EC2, AMIs, Auto Scaling and PaaS), creating fault‑tolerant subnets, validating performance and autoscaling, and connecting the deployment to Equinix Cloud Exchange. The outcome was a reusable cloud foundation and staging environment ready for production, faster international market expansion, improved operational control via Equinix connectivity, and flexible options to comply with data‑sovereignty rules.

Contact Solutions, Inc.

Todd Rudd

Senior Director, Software Engineering