Case Study: Ricoh achieves scalable, secure digital transformation and faster service delivery with Equinix

Global Document Systems Company Gains Competitive Edge with Digital Transformation

Ricoh Hong Kong, a leading document systems and IT services provider with more than 50 years in the market and over 30,000 SMB customers, wanted to expand its offerings with a Business Process Management workflow and a cloud-based Smart BackUp as a Service to automate manual, paper-heavy processes and address business continuity and ransomware concerns. To do this it needed a flexible, secure hybrid‑multi‑cloud architecture and a partner with strong global interconnection and data‑security capabilities.

Working with consultant Kingviews and Platform Equinix, Ricoh deployed a hybrid, multi‑cloud solution hosted in Equinix IBX data centers that provides direct, low‑latency connectivity, scalable bandwidth and strong data protection. The new BUaaS and cloud workflow services streamlined customer processes via a single online portal, improved availability and security, enabled rapid scaling and customer adoption, and accelerated Ricoh’s SaaS roadmap while maintaining high information‑security standards (ISMS).

Ricoh

Ricky Chong

Director, Marketing & Business Development