Case Study: BMC Software achieves 10x fewer service-impacting incidents and 25% less downtime with Equinix (Platform Equinix)

BMC Software - Customer Case Study

BMC Software, a global leader in IT service management, needed to modernize its SaaS operations for 700,000+ subscribers and 1,200+ customers by moving from legacy support systems to an automated, digital IT service delivery model. The team faced a requirement to boost performance, reliability and security across 14 global data centers while improving workforce productivity and customer experience.

BMC adopted an Interconnection Oriented Architecture on Platform Equinix, colocating services in major hubs (Chicago and Amsterdam) and migrating 120+ customers in seven months with zero migration-related issues. The move delivered 10x fewer service‑impacting incidents, 25% less IT-related user downtime, a 33% cut in level-one ticket costs, and measurable gains in customer loyalty and satisfaction, while enabling secure, direct connections to leading network and cloud providers.

BMC Software

Nandu Mahadevan

Vice President, SaaS Operations