Case Study: Conductor achieves 27% fewer support tickets and improved availability with Equinix (Platform Equinix & ECX Fabric)

Accelerating Payment Processing Solutions at the Digital Edge

Conductor is a Brazilian payments company with more than 20 years’ experience that processes over US$11.5 billion annually and supports 70 million cards and 15 million active users. After moving to Equinix colocation in São Paulo, the company faced the challenge of raising environment availability and performance while operating with a smaller IT staff.

Equinix redesigned and began managing Conductor’s production and contingency environments, providing 24/7 monitoring and using Platform Equinix and ECX Fabric to connect its hybrid Conductor platform to Microsoft Azure and MarketPay to AWS. The managed, software-defined interconnection reduced tickets by 27% (H1 2018), earned a 4.76/5 satisfaction rating, lowered storage costs and cloud latency, and boosted availability, performance, scalability and resilience to sustain high SLAs.

Conductor

Marcelo Fonseca

IT Infrastructure Manager