Case Study: University of Georgia achieves streamlined, paperless employment verifications with Equifax

Unversity of Georgia - Customer Case Study

The University of Georgia, the state’s flagship and oldest comprehensive public university, discovered an inefficient, decentralized employment and income verification process after the retirement of the main staff member handling requests. With 159 separate locations processing verifications independently, a four-person team was repeatedly pulled from core work to handle sporadic phone and fax requests—resulting in dozens of weekly paper verifications and concerns about consistency and efficiency.

The university outsourced fulfillment to Equifax, redirecting all verification requests to the third-party service. Once live, calls and faxes virtually stopped, paper verifications were nearly eliminated, and verifiers gained 24/7 instant access—freeing HR staff to focus on higher‑value work, centralizing processes across all locations, improving security/accuracy, and delivering a cost-effective alternative to adding full-time staff.

Unversity of Georgia