Case Study: Top 30 bank achieves deeper customer insight and 75% efficiency improvement with Equifax

Top 30 bank improves customer insight and service with faster access to the latest data

A top-30 bank with branches across 15 states was hindered in its retail and commercial lending by fragmented legacy bureau-access systems. The bank could not easily add new data sources, attribute changes required months of IT work, and costly change management had to be repeated across multiple platforms and lines of business, limiting customer insight and slowing decisioning.

The bank consolidated its multiple legacy data-access platforms into a single Equifax solution, providing centralized, fast access to new data sources and attributes and allowing business users to make changes with minimal IT involvement. The rollout reduced IT cost and complexity, is estimated to save about $250K per score/model deployment, delivered roughly a 75% efficiency improvement, and improved customer insight, service and time-to-market for new products.