Case Study: Employer Advantage (PEO) achieves faster, compliant unemployment-claims responses and reduced liability with Equifax CaseBuilder™

Profesional Employer Organisation - Customer Case Study

Employer Advantage, a Professional Employer Organization serving about 9,000 client employees, struggled with a paper-based unemployment claims process—managing claims by phone, fax, mail and Excel—creating slow, error-prone workflows and heightening the risk of non‑compliance with new UI Integrity legislation and potential penalties for its clients.

By implementing CaseBuilder (integrated with SIDES), Employer Advantage moved to an online, auditable claims workflow with dashboards, case history and robust reporting. The change enabled fully electronic responses, extended client response lead times by 5–7 days, improved timeliness and favorable decisions (increasing benefit charge credits), reduced unemployment liability, and freed staff for higher‑value risk management.