Case Study: Mortgage originators and servicers identify borrowers likely to prepay and boost retention with Equifax Income360

Mortgage - Customer Case Study

Equifax applied its Income360 household total-income measure to help mortgage originators, servicers and investors address a key challenge: with interest rates at historic lows many borrowers are refinancing, and firms need better insight into which loans are likely to prepay to support retention, preserve servicing and origination revenue, and manage portfolios more effectively.

A whole-loan analysis of more than one million performing mortgages showed Income360 reliably segments borrowers by prepayment risk — households with Income360 ≥ $2M were up to 7x more likely to prepay (≥ $200K were ~4x vs <$50K) — and it added meaningful differentiation even within CCLTV and credit score bands (e.g., 22% lift in the 80% CCLTV band, 6% at 120%). Incorporating Income360 into prepayment models helps firms better identify high-risk loans and target retention and portfolio strategies.