Case Study: Leading Fortune 100 global bank achieves $1.2M annual savings in fraud charge-offs and operating expenses with Equifax Suspicious ID

leading Fortune 100 global bank - Customer Case Study

A leading Fortune 100 global bank wanted to grow its credit card business but was seeing unnecessary losses from fraud charge-offs and high manual review costs, particularly across mobile and online channels. The bank engaged Equifax to find a way to reduce fraud and review volume without negatively impacting the customer experience.

Equifax added a non‑invasive fraud velocity and pattern check (Suspicious ID) into the account‑opening flow; analysis showed it would capture 11.5% of fraud missed by existing defenses at a 30:1 false‑positive ratio, reducing manual reviews and increasing approvals. The bank is projected to cut fraud charge‑offs by about $1 million and operating expenses by roughly $200,000 — about $1.2 million in annual savings overall — while improving detection and lowering false positives.