Case Study: Global Freight, Shipping, Logistics and Supply Chain Management Company achieves 300+ hours saved and streamlined ACA subsidy appeals with Equifax ACA Subsidy Management Solution

How a global freight, shipping, logistics and supply chain management company found the efficient ACA subsidy management and appeal solution it needed from Equifax

A global freight, shipping, logistics and supply chain company with more than 434,000 employees and 1,800 U.S. locations faced a complex Affordable Care Act challenge: processing subsidy notices and timely appeals across a dispersed workforce. The benefits team needed subject-matter expertise to decide when to appeal, gather extensive documentation, meet strict 90‑day deadlines, and manage sensitive employee conversations — all to avoid potential penalties.

The company expanded its use of Equifax’s ACA Management Solution to include Equifax’s Subsidy Management Service, which provided an end-to-end appeals workflow, a notice-routing strategy, and staff education materials. Equifax handled review and filing of appeals while the client focused on employee communication; together they saved more than 300 hours (about 37 workdays) in the first year and gained confidence and capability to manage subsidy appeals going forward.