Case Study: GE Healthcare achieves near-instant underwriting and global credit visibility with Equifax BusinessConnect

GE HealthCare - Customer Case Study

GE Healthcare, a global leader in medical technologies and services, faced a fragmented, manual credit process across seven regions that created inefficiencies, lack of portfolio visibility and inconsistent risk decisions. Prior to 2014 every opportunity required manual review, underwriting took an average of 27 hours, regional policies and disparate data sources led to redundant costs, and GE lacked a complete view of exposure across related business hierarchies.

Working with Equifax, GE implemented BusinessConnect as a cloud-based, configurable credit portal integrated with Salesforce, consolidating internal and external data and supporting region-specific rules. Decision automation now handles 60–65% of decisions in seconds (cutting underwriting from 27 hours to seconds), freed and redeployed credit staff to analytics, improved parent-level exposure visibility for better underwriting and collections, and reduced redundant data spend.

GE Healthcare

Joe Lang

Global Credit Leader