Case Study: Leading Brokerage Firm achieves 33% higher pass rates and increased new-account revenue with Equifax InterConnect and eID

Equifax helps leading brokerage firm automate fraud review processes to increase new account revenue and reduce inefficiencies

A leading brokerage firm with more than $1 trillion in assets was losing revenue and wasting resources to an outdated fraud-review process. Relying on public data, the legacy system produced only a 60% pass rate, generating about 20,000 manual reviews a month (40% fails), high false-positive rates and customer abandonment during account opening.

Equifax deployed InterConnect and eID/eIDverifier to integrate richer data (driver’s license, phone, SSN, credit header), real-time authentication and OFAC screening into an automated decisioning workflow. The upgrade raised pass rates by 33%, drove thousands more new accounts each month, cut manual-review costs, improved compliance, and delivered a payback on investment in roughly nine months while reducing identity-fraud losses.