Case Study: Dignity Health achieves 100% compliance and major cost & time savings with Equifax Workforce Solutions

Dignity Health - Customer Case Study

Dignity Health, one of the largest U.S. hospital systems with 59,000 employees across 39 locations, faced rising compliance and cost pressures as decentralized HR and payroll processes made company-wide oversight of Form I-9 and unemployment claims difficult. With over 10,000 new hires annually, the organization needed standardized, efficient HR-compliance processes to reduce risk and administrative burden while protecting stewardship of resources.

Partnering with Equifax Workforce Solutions, Dignity Health implemented Unemployment Cost Management with CaseBuilder, I-9 Management, and outsourced employment/income verifications via The Work Number. The programs delivered near-100% compliant claims responses, helped the system achieve 100% I-9 compliance during an ICE audit, and automated roughly 90,000 verifications a year—saving about 1,200 staff hours and over $33,000 per month—while improving visibility, consistency, and HR focus on strategic priorities.

Dignity Health