Case Study: Chuck E. Cheese's restores fast, accurate employment verifications and halves HR processing time with Equifax

Chuck E. Cheese - Customer Case Study

Chuck E. Cheese’s, a family entertainment company with over 500 centers in 48 states and six countries and more than 18,500 employees, needed fast, accurate employment and income verifications. After an internal restructuring they switched from Equifax to a competitor, but verifications became delayed, incomplete and inaccurate, generating repeated requests, employee complaints and extra work for HR.

Following internal surveys and the discovery that many verifiers still preferred Equifax, Chuck E. Cheese’s returned to Equifax. Service quality and verification turnaround were restored, employee complaints and paperwork declined, HR’s verification processing time was cut in half, and employees reported greater confidence and appreciation for the employer’s decision.

Chuck E. Cheese’s

Nolan Bushnell

Founder