Case Study: America’s top provider of wireless voice and data services reduces application fraud and boosts retail productivity with Equifax (eIDverifier & InterConnect)

America’s top provider of wireless voice and data services

A major U.S. wireless carrier with nationwide retail stores was losing money to applicants using false identities or carrying unpaid balances. The company needed a customer-friendly, real-time point-of-sale process to authenticate identities and assess credit risk without disrupting store operations.

Equifax deployed eIDverifier and InterConnect with device‑neutral workflows (voice response or in‑store terminals) to authenticate applicants and run automated credit decisioning at the point of sale. The centralized solution reduced fraud, improved store productivity—allowing up to 90% of transactions to proceed without manual intervention—protected applicant privacy, and enabled faster, consistent approval and pricing decisions.