Case Study: ABC Hospital reduces return mail 46% and recovers $965,000 with Equifax patient ID verification

ABC Hospital - Customer Case Study

ABC Hospital, a large not-for-profit county hospital, faced widespread inaccurate patient identification at registration that hindered locating patients, contacting them and collecting outstanding balances. The hospital partnered with Equifax Healthcare Solutions to analyze 11,202 records (after deduplication) using name, address and SSN matches plus SAFESCAN fraud checks to quantify variances and potential ID fraud.

Equifax matched 4,600 records to its consumer credit database and found significant inconsistencies—66% of records (representing over $2M) had name/address/SSN variances and 16% triggered SAFESCAN warnings—so Equifax implemented a real-time, ADT‑integrated front-end patient ID verification with clear action messages at registration. After six months ABC Hospital reported a 46% drop in return mail, a 25% reduction in related losses and $965,000 in recoverable receivables; Equifax recommended confirming demographics at point of service to sustain improvements.

ABC Hospital