Case Study: a major Australian retailer modernises order management and fulfilment with Equal Experts

One of Australia’s Largest Retailers cuts carrier spend with Equal Experts

The customer, one of Australia's largest retailers, faced significant operational challenges due to its reliance on a legacy monolithic order management system. This outdated technology led to inefficiencies, manual workflows, and a lack of visibility, hampering its ability to meet modern ecommerce demands. Equal Experts partnered with the retailer to decouple and modernize its order fulfilment process.

Equal Experts implemented a new event-driven Order Management System (OMS) and intelligent in-store tools featuring multi-mode picking and a 4D bin packing algorithm. This solution provided total order visibility, automated previously manual tasks, and significantly reduced errors. The results for the retailer included substantial cost savings, a reduction in carrier spend through smarter packing, and improved delivery times, granting the business newfound operational agility.