Case Study: HMRC reduces consultant costs and clears backlogs with Equal Experts and Counter

HMRC cuts manual platform checks by 96% with Equal Experts

HMRC, the UK's tax authority, faced a challenge in hiring specialized data engineers due to strict security processes that slowed traditional recruitment. This led to a reliance on external contractors and operational inefficiencies, including a lengthy manual platform check. To address this, HMRC partnered with vendor Equal Experts, who engaged the specialist delivery consultancy Counter.

Equal Experts and Counter provided a team of bootcamp-trained engineers mentored by an experienced tech lead. The solution automated manual processes, clearing significant backlogs and unifying operational visibility. This resulted in a 96% reduction in manual check times and major annual cost savings. Furthermore, the consultants transitioned into permanent roles with HMRC, building long-term in-house expertise and reducing reliance on contractors.

HMRC