Case Study: a global bank transforms in-person banking with eQ8

How a Global Bank Transformed Their In-Person Banking Experience with eQ8

A global bank with 85,000 employees faced the challenge of transforming its in-person banking experience to meet post-Covid customer expectations. The bank, which operates in 40 countries, struggled with a lack of internal strategic workforce planning (SWP) knowledge, difficulties adjusting to new demands, and organizational misalignment. They identified eQ8's strategic workforce planning service as the best vehicle to simplify the SWP process and provide the necessary data for informed decision-making without a large internal team.

Using eQ8's demand-led SWP platform, the bank was able to accurately forecast workforce implications for newly created roles, identify skills gaps, and create action plans for reskilling and upskilling. The solution provided dynamic scenario modeling to plan for different transformation outcomes. The result was a successfully built global SWP function that gained immediate executive buy-in; the strategic plan created with eQ8 was so well-received that business units across the organization began requesting partnerships with the internal team to replicate the success.