Case Study: Adient streamlines PLM support with eQ Technologic’s chatbot integration

eQ delivers a seamless chatbot integration for Adient

Adient faced inefficiencies and delays due to a high volume of repetitive support tickets for routine PLM tasks. To improve user experience and reduce manual support, they partnered with eQ Technologic for an automated solution using the eQube®-DaaS Platform.

eQ Technologic implemented a seamless, code-less integration of a Microsoft Teams chatbot with Teamcenter. This solution automated task execution and provided real-time responses, resulting in over 200 quick chatbot integrations deployed and a rapid implementation completed within three months.

Adient