Case Study: Air Liquide achieves streamlined service requests and space optimization with Eptura Workplace

The world leader in gases for industry, health and the environment, optimizes space and service requests with Eptura

Air Liquide’s U.S. operations, supporting over 5,000 employees across roughly 200 locations, struggled with facility maintenance requests handled by phone, email and in-person interaction, with no reliable way to record completed work or measure customer satisfaction. To standardize request intake, quantify required resources, and establish performance benchmarks, Air Liquide selected Eptura and implemented Eptura Workplace, including the Service Request Module.

Eptura delivered a SaaS portal that centralized service requests and tracked type, building/location, timestamps, requestor, assigned technicians, status and wait/start/stop times, while enabling automated preventive maintenance scheduling; corporate management gained benchmarking by service type and operator and real-time operational statistics. As a result, Air Liquide improved operational efficiency and customer service, expanded use of Eptura to deploy the Space Module for its Houston offices (270,000 sq. ft.), and now actively manages occupant and space utilization across its sites.

Air Liquide