Case Study: Dimension Data achieves 50% faster, GDPR‑compliant visitor check‑ins and improved guest experience with Eptura

Dimension Data cuts visitor check-in times by 50%

Dimension Data, a global information technology services firm with 28,000+ employees across 50+ countries, faced an outdated front‑desk process using paper logbooks that didn’t match their digital footprint or meet growing needs for efficiency, visitor experience and regulatory security. To modernize check‑ins across seven EU locations (up to 500 visits per month per site), Dimension Data chose Eptura’s visitor management solution to replace manual logs and address GDPR and confidentiality requirements.

Eptura implemented a digital visitor management system that supports pre‑visit or on‑site NDA signing, automated data‑retention for GDPR compliance, and real‑time host notifications. The deployment cut receptionist check‑in time by 50%, improved the welcome experience for guests and candidates, and strengthened data security and regulatory compliance—demonstrating clear operational and experiential gains for Dimension Data with Eptura’s solution.

Dimension Data

Eric Van Lint

Senior Alliance Manager